Return Policy

Thank you for shopping with Vidolove. We strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Please read our return policy carefully to ensure a smooth process.

1. Right of Withdrawal: According to EU regulations, you have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
2. Initiation of Return: To initiate a return, please contact our customer service team within the withdrawal period. You can contact us via email at [customer service email] or through our online contact form. Please provide your order number, the product(s) you wish to return, and the reason for the return.
3. Return Conditions:

1. • The product(s) must be returned in their original condition, unused, unopened, and undamaged.
   • All original tags, labels, and packaging must be intact and included with the return.
   • Personalized or customized items may not be eligible for return unless they are defective or damaged upon receipt.

1. Return Shipping:

1. • The customer is responsible for the cost of return shipping unless the return is due to our error or a defective/damaged product.
   • We recommend using a trackable shipping method and retaining proof of postage for your records.

1. Refund Process:

1. • Once we receive and inspect the returned product(s) and confirm that they meet our return conditions, we will initiate the refund process.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please allow up to 14 days for the refund to be processed and reflected in your account.

1. Exclusions:

1. • Certain products may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact our customer service team for clarification before making a purchase.

1. Damaged or Defective Items:

1. • If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on product availability and your preference.

1. Exceptions:

1. • This return policy does not affect your statutory rights as a consumer under EU law.

By making a purchase on our website, you agree to abide by our return policy.

If you have any questions or concerns regarding our return policy or the return process, please don’t hesitate to contact our customer service team for assistance.

Vidolove Customer Care

customercare@vidolove.com